Refund policy

Please review this policy carefully before placing your order. Because The Untitled Boutique specializes in limited-edition fashion, vintage pieces, and pre-owned designer merchandise, many items are final sale.

Final-sale items

The following items cannot be returned or exchanged:

Pre-owned and vintage items
Limited-edition fashion products
Made-to-order or customized products
Sale or discounted items
Items purchased through a “Make an Offer” promotion or negotiated-price sale
Magazines and other publications
Gift cards
Downloadable or digital products
Items specifically marked “Final Sale” on the product page

Final-sale items may only be returned if the customer receives the wrong item or the item has a material defect that was not disclosed in the product description.

Please review all photographs, measurements, condition descriptions, and product details carefully before purchasing. Vintage and pre-owned items may show signs of age, previous wear, or minor imperfections. These characteristics are part of their condition and are not considered defects when disclosed in the listing.

Returns on eligible items

Items not designated as final sale may be returned within 14 days of confirmed delivery.

To qualify for a return, the item must be:

Unworn, unused, unwashed, and unaltered
In the same condition in which it was received
Returned with all original tags, security tags, accessories, authenticity materials, and packaging
Free from perfume, cosmetics, deodorant, smoke, pet hair, or other signs of wear
Accompanied by the original receipt or proof of purchase

The Untitled Boutique reserves the right to refuse returns that do not meet these conditions.

Requesting a return

Before returning an eligible item, contact info@untitledboutique.com within 14 days of delivery and include your order number and reason for the return.

Approved returns must be shipped within seven days after return authorization is issued. Items sent without prior authorization will not be accepted.

Returns should be sent to:

The Untitled Boutique
45 Lispenard Street, Unit 1W
New York, NY 10013
United States

Return shipping

Customers are responsible for return shipping costs unless the wrong item was sent or the item arrived damaged or materially different from its description.

Original shipping charges, expedited shipping fees, international duties, taxes, and customs charges are non-refundable, except where required by law.

If we provide a prepaid return label for a standard return, the cost of that label will be deducted from the refund. We strongly recommend using a trackable, insured shipping service. The customer remains responsible for the return until it is delivered to us.

Damaged, defective, or incorrect items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact info@untitledboutique.com within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and damage
Photographs of the exterior and interior packaging
A photograph of the shipping label

Please retain the item and all packaging while the claim is reviewed. We will evaluate the issue and provide instructions. Do not return the item without authorization.

Damage caused by normal wear, improper care, alteration, misuse, or failure to follow care instructions is not considered a manufacturing defect.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact info@untitledboutique.com.

Exchanges

We do not offer direct exchanges. For an eligible item, request a return and place a separate order for the replacement item. Final-sale merchandise cannot be exchanged.

Thank you!

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